Dashboard

Active Chats

247

+12.5%

Response Time

1.2m

-8.4%

Total Users

12.5k

+22.5%

Resolution Rate

94%

+4.5%

Recent Conversations

Sarah Wilson

Having issues with the latest update...

2m ago

Michael Brown

Thank you for the quick response...

15m ago

Emily Davis

How do I integrate the API with...

1h ago

Chat Analytics

Response Time 85%

Customer Satisfaction 92%

Chat Volume 78%

Sarah Wilson

2m ago

Having issues with the latest update...

Michael Brown

15m ago

Thank you for the quick response...

Emily Davis

1h ago

How do I integrate the API with...

Sarah Wilson

Active now

Hi there! I'm having issues with the latest update. The notification system doesn't seem to be working properly.

10:23 AM

Hello Sarah! I'm sorry to hear that. Could you please provide more details about the issue you're experiencing?

10:25 AM

Sure! When I try to enable notifications in the settings, it keeps reverting back to disabled status.

10:26 AM

Notifications

Manage your notifications and alerts

Today

New Message from Sarah Wilson

2m ago

Having issues with the latest update...

System Alert

1h ago

Server maintenance scheduled for tonight at 2 AM UTC

Yesterday

Integration Successfully Updated

Yesterday at 4:30 PM

WhatsApp API integration has been updated to version 2.1.0

New Feature Available

Yesterday at 2:15 PM

Automated response templates are now available in your dashboard

Notification Settings

Push Notifications

Receive notifications even when you're not active

Email Notifications

Get important updates in your inbox

Desktop Notifications

Show notifications on your desktop

Contacts

Manage your customer contacts

Contact	Status	Tags	Last Contact
Sarah Wilson sarah.wilson@example.com	Active	VIP Priority	2 minutes ago
Michael Brown michael.brown@example.com	Away	New	15 minutes ago
Emily Davis emily.davis@example.com	Offline	Customer	1 hour ago

Showing 1 to 10 of 97 results

Automations

Create and manage automated responses and workflows

Active Automations

Active

Welcome Message

Automatically sends a welcome message to new customers

Triggers: 2,145 times

Active

Follow-up Reminder

Sends follow-up message if no response within 24h

Triggers: 1,893 times

Active

Product Updates

Notifies customers about new product features

Triggers: 756 times

Templates

Welcome Series

Multi-step welcome flow for new customers

Re-engagement

Bring back inactive customers

Support Follow-up

Automatic support ticket follow-ups

Analytics

Total Automations Run

4,794

12.5% increase

Success Rate

98.3%

2.1% increase

Average Response Time

1.2s

0.3s improvement

Analytics Dashboard

Monitor your chat performance and customer engagement

Total Conversations

24,789

18% increase

Response Rate

98.3%

2.1% increase

Avg. Response Time

1.2m

0.3m slower

Customer Satisfaction

94.2%

1.2% increase

Daily Conversations

[Chart Visualization Here]

Response Time Distribution

[Chart Visualization Here]

Customer Satisfaction Metrics

Very Satisfied 68%

Satisfied 26%

Neutral 4%

Unsatisfied 2%

Top Performing Agents

Agent	Conversations	Avg. Response Time	Satisfaction Rate
Sarah Wilson Senior Support	1,284	45s	98.3%
Michael Brown Support Specialist	1,156	52s	97.8%

Settings

Manage your account and application preferences

Account Settings

First Name

Last Name

Company

Security Settings

Two-Factor Authentication

Add an extra layer of security to your account

Session Management

Manage your active sessions

Change Password

Seamless Integrations

Connect your favorite tools and platforms to streamline workflows and enhance productivity.

CRM Sync

Automatically sync customer data with your CRM for personalized messaging and better insights.

Learn more →

E-commerce Platforms

Connect your online store to send order updates, shipping notifications, and promotional messages.

Learn more →

Analytics & Reporting

Track message performance, customer engagement, and campaign ROI with integrated analytics tools.

Learn more →

View All Integrations